Refund policy

Return and refund policy

We want you to love everything you order from Crystal Lake Soap Co. If something isn’t right, we’re happy to help.

Returns
Unopened, unused items can be returned within 30 days of delivery for a refund. This includes candles and home items such as pillow and linen spray and laundry stain sticks.

Personal care items can’t be returned, for health and safety reasons. This includes soap, lip balm, skin care, salves and lotion bars, aromatherapy rollerballs, and solid cologne and perfume.

To start a return, email Kristi@CrystalLakeSoap.com with your order number. The buyer is responsible for return shipping costs. Once we receive the item and confirm it’s unopened, we’ll refund the original payment method. Original shipping charges are not refundable.

Damaged or incorrect orders
If anything arrives broken, damaged or isn’t what you ordered, please email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund at no cost to you, including personal care items.

Questions
Just reach out at Kristi@CrystalLakeSoap.com. We’re a small business and we read every message.